An AI copilot for dispatch
A dispatch copilot that reads inbound load requests, prices them, and books carriers — quoting in seconds instead of hours.
+31%
fleet utilization
90-second
quotes
−45%
booking errors
At a glance
- Client
- Northline Freight
- Industry
- Logistics
- Timeline
- 8 weeks to production
- Stack
- OpenAINext.jsRedisTelematics APIs
The challenge
Northline's dispatchers juggled phone calls, emails, and three tracking tools to price and book every load. Quotes took hours, and the best carriers were often gone by the time a price went out.
Growth meant hiring more dispatchers — the economics didn't scale.
What we built
We built a copilot that reads inbound requests from email and EDI, prices loads against live market data and Northline's history, and drafts carrier bookings for one-click approval.
Telematics integration feeds real-time fleet positions, so the system suggests backhauls that used to run empty. Dispatchers stay in command — the system does the legwork.